@font-face{font-family:Cabinet Grotesk;src:url(/fonts/CabinetGrotesk-Regular.woff2)format("woff2");font-weight:400;font-style:normal;font-display:swap}@font-face{font-family:Cabinet Grotesk;src:url(/fonts/CabinetGrotesk-Medium.woff2)format("woff2");font-weight:500;font-style:normal;font-display:swap}@font-face{font-family:Cabinet Grotesk;src:url(/fonts/CabinetGrotesk-Bold.woff2)format("woff2");font-weight:700;font-style:normal;font-display:swap}@font-face{font-family:Cabinet Grotesk;src:url(/fonts/CabinetGrotesk-Extrabold.woff2)format("woff2");font-weight:800;font-style:normal;font-display:swap}@font-face{font-family:Cabinet Grotesk;src:url(/fonts/CabinetGrotesk-Black.woff2)format("woff2");font-weight:900;font-style:normal;font-display:swap}:root{--color-primary-blue:#202070;--color-secondary-blue:#14144a;--color-primary-yellow:#eebd00;--color-primary-text:#555;--color-foreground:#0a0a0a;--color-muted-foreground:#737373;--color-border:#e5e5e5;--color-muted:#f5f5f5;--color-card:#fff;--color-background:#fff;--color-neutral-900:#171717;--color-neutral-800:#262626;--color-neutral-400:#a1a1a1;--color-neutral-200:#e5e5e5;--color-destructive:#e40014;--color-accent-pink:#e0006e;--color-accent-pink-hover:#b80059;--color-accent-pink-tint:#ffe8f2;--color-surface:var(--color-card);--color-text:var(--color-foreground);--color-text-muted:var(--color-muted-foreground);--color-text-subtle:var(--color-neutral-400);--color-primary:var(--color-primary-blue);--color-primary-hover:var(--color-secondary-blue);--color-on-primary:var(--color-card);--color-accent:var(--color-primary-yellow);--color-on-accent:var(--color-primary-blue);--color-action:var(--color-accent-pink);--color-action-hover:var(--color-accent-pink-hover);--color-action-tint:var(--color-accent-pink-tint);--color-on-action:var(--color-card);--color-danger:var(--color-destructive);--color-overlay-border:var(--color-border);--color-overlay-bg:color-mix(in srgb, var(--color-card) 95%, transparent);--color-lightbox-bg:color-mix(in srgb, var(--color-foreground) 88%, transparent);--color-lightbox-panel:var(--color-neutral-900);--color-marker-stroke:var(--color-card);--color-category-jalan_berlubang:#b45309;--color-category-lampu_jalan:#ca8a04;--color-category-semak:#166534;--color-category-sampah:#6d28d9;--color-category-longkang_tersumbat:#0e7490;--color-category-gangguan_haiwan:#1e40af;--color-category-lain_lain:#57534e;--font-arial:"Arial", sans-serif;--font-arial-black:"Arial Black", "Arial Bold", sans-serif;--font-cabinet:"Cabinet Grotesk", sans-serif;--font-dm-sans:"DM Sans", "Arial", sans-serif;--font-fraunces:"Fraunces", "Times New Roman", serif;--font-display:var(--font-cabinet);--font-body:var(--font-dm-sans);--font-ui:var(--font-arial);--footer-font:400 13px/1.5 var(--font-body);--footer-font-link:500 13px/1.5 var(--font-body)}html,body,#root{height:100%;font-family:var(--font-body);color:var(--color-text);background:var(--color-background);margin:0;overflow-x:hidden}:focus{outline:none}:focus-visible{outline:2px solid var(--color-primary-blue);outline-offset:2px}.app{flex-direction:column;height:100%;display:flex}.app-header{padding:12px 20px;padding-top:max(12px, env(safe-area-inset-top));background:var(--color-primary-yellow);border-bottom:1px solid color-mix(in srgb, var(--color-primary-blue) 12%, transparent);flex-wrap:wrap;flex-shrink:0;justify-content:space-between;align-items:center;gap:12px;display:flex}.app-header__actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px 10px;min-width:0;display:flex}.lang-toggle{flex-wrap:wrap;flex-shrink:0;gap:4px;display:flex}@media (width<=900px){.app-header__actions{flex:100%}.lang-toggle{flex:100%;justify-content:flex-end}}.lang-toggle__btn{border:1px solid color-mix(in srgb, var(--color-primary-blue) 35%, transparent);background:var(--color-card);color:var(--color-primary-blue);font:600 12px/1 var(--font-ui);letter-spacing:.02em;cursor:pointer;border-radius:4px;padding:4px 10px}.lang-toggle__btn--active{background:var(--color-primary-blue);border-color:var(--color-primary-blue);color:var(--color-on-primary)}.app-header__brand{flex-direction:column;gap:2px;min-width:0;display:flex}.app-header__title{color:var(--color-primary-blue);font-family:var(--font-display);font-size:clamp(1rem,2.2vw,1.25rem);font-weight:800;line-height:1.2;text-decoration:none}.app-header__title:hover{text-underline-offset:4px;text-decoration:underline}.app-header__brand-accent{color:var(--color-accent-pink)}.app-header__cta{background:var(--color-action);color:var(--color-on-action);font:700 14px/1.2 var(--font-display);letter-spacing:.02em;text-transform:uppercase;white-space:nowrap;border-radius:6px;justify-content:center;align-items:center;padding:4px 10px;text-decoration:none;display:inline-flex}.app-header__cta:hover{background:var(--color-action-hover)}.app-header__cta--outline{color:var(--color-primary-blue);box-shadow:inset 0 0 0 2px var(--color-primary-blue);background:0 0}.app-header__cta--outline:hover{background:color-mix(in srgb, var(--color-primary-blue) 10%, transparent)}.beta-banner{background:color-mix(in srgb, var(--color-primary-yellow) 35%, white);border-bottom:1px solid color-mix(in srgb, var(--color-primary-blue) 12%, transparent);flex-shrink:0;align-items:center;gap:12px;padding:8px 16px;display:flex}.beta-banner__text{color:var(--color-primary-text);font:500 14px/1.4 var(--font-body);flex:1;margin:0}.beta-banner__dismiss{width:32px;height:32px;color:var(--color-primary-text);cursor:pointer;background:0 0;border:none;border-radius:6px;flex-shrink:0;justify-content:center;align-items:center;padding:0;font-size:22px;line-height:1;display:flex}.beta-banner__dismiss:hover{background:color-mix(in srgb, var(--color-primary-blue) 10%, transparent)}.feedback-link{text-align:center;display:block}.feedback-link--inline{text-align:right;align-self:stretch;margin-top:8px}.feedback-link__anchor{color:var(--color-text-muted);font:var(--footer-font-link);text-underline-offset:3px;text-decoration:underline}.feedback-link__anchor:hover{color:var(--color-primary-blue)}.feedback-link__caveat{color:var(--color-text-subtle);font:var(--footer-font);margin-top:2px;display:block}.app-footer__feedback{margin:0}.app-main{flex-direction:column;flex:1;min-height:0;display:flex;position:relative}.app-main--page{background:var(--color-muted);overflow:auto}.page-panel{box-sizing:border-box;background:var(--color-surface);border:1px solid var(--color-border);border-radius:8px;width:min(560px,100% - 32px);margin:24px auto;padding:24px 20px}.app-footer{padding:14px 16px max(14px, env(safe-area-inset-bottom));background:var(--color-surface);border-top:1px solid var(--color-border);text-align:center;flex-direction:column;flex-shrink:0;align-items:center;gap:8px;display:flex}.app-footer--compact{padding-top:10px;padding-bottom:max(10px, env(safe-area-inset-bottom));gap:0}.app-footer__managed{color:var(--color-text-muted);font:var(--footer-font);margin:0}.app-footer__links{font:var(--footer-font-link);flex-wrap:wrap;justify-content:center;gap:6px 16px;display:flex}.app-footer__links a{color:var(--color-text-muted);text-decoration:none}.app-footer__links a:hover{color:var(--color-primary-blue);text-decoration:underline}.app-footer__meta{color:var(--color-text-subtle);font:var(--footer-font);margin:0}.btn-primary,.btn-secondary{box-sizing:border-box;height:56px;min-height:56px;font:700 18px/1.2 var(--font-display);text-transform:uppercase;letter-spacing:.02em;cursor:pointer;border:1px solid #0000;border-radius:999px;justify-content:center;align-items:center;gap:6px;padding:0 18px;text-decoration:none;display:inline-flex}.btn-primary{background:var(--color-action);color:var(--color-on-action);border-color:var(--color-action)}.btn-primary:hover:not([aria-disabled=true]){background:var(--color-action-hover);border-color:var(--color-action-hover)}.btn-primary--disabled,.btn-primary[aria-disabled=true],.btn-primary:disabled{background:var(--color-neutral-200);border-color:var(--color-neutral-200);color:var(--color-muted-foreground);opacity:1;cursor:not-allowed}.btn-primary--disabled:hover,.btn-primary[aria-disabled=true]:hover,.btn-primary:disabled:hover{background:var(--color-neutral-200);border-color:var(--color-neutral-200)}.btn-secondary{background:var(--color-card);color:var(--color-primary-blue);border-color:color-mix(in srgb, var(--color-primary-blue) 35%, transparent)}.btn-secondary:hover{background:var(--color-muted)}.map-wrapper{flex:1;width:100%;min-height:0}.map-overlay{z-index:1000;box-sizing:border-box;background:var(--color-overlay-bg);width:min(280px,100% - 24px);box-shadow:0 2px 8px color-mix(in srgb, var(--color-foreground) 15%, transparent);font:13px/1.4 var(--font-body);border-radius:8px;padding:12px 14px;position:absolute;bottom:12px;left:12px}.map-overlay__toolbar{justify-content:flex-end;margin:-6px -6px 4px 0;display:flex}.map-overlay__toggle,.map-overlay-reopen{border:1px solid var(--color-border);background:var(--color-card);width:28px;height:28px;color:var(--color-primary-text);font:600 18px/1 var(--font-ui);cursor:pointer;border-radius:6px;justify-content:center;align-items:center;padding:0;display:inline-flex}.map-overlay__toggle:hover,.map-overlay-reopen:hover{background:var(--color-muted)}.map-overlay-reopen{z-index:1000;box-shadow:0 2px 8px color-mix(in srgb, var(--color-foreground) 15%, transparent);position:absolute;bottom:12px;left:12px}.map-overlay__status{color:var(--color-primary-text);margin:0 0 8px}.map-overlay__error{color:var(--color-danger);margin:0 0 8px}.map-legend__title{color:var(--color-text);margin:0 0 6px;font-weight:600}.map-legend{margin:0;padding:0;list-style:none}.map-legend li{align-items:center;gap:8px;margin-bottom:4px;display:flex}.map-legend__swatch{border-radius:50%;flex-shrink:0;width:12px;height:12px}.ticket-popup{font:13px/1.5 var(--font-body);margin:0}.ticket-popup p{margin:0 0 6px}.photo-gallery{margin-top:4px}.photo-gallery__label{margin:0 0 6px!important}.photo-gallery__thumbs{grid-template-columns:repeat(3,1fr);gap:6px;display:grid}.photo-gallery__thumb-btn{border:1px solid var(--color-border);cursor:pointer;background:var(--color-muted);border-radius:4px;padding:0;display:block;overflow:hidden}.photo-gallery__thumb-btn:hover{border-color:var(--color-accent-pink)}.photo-gallery__thumb{aspect-ratio:1;object-fit:cover;width:100%;display:block}.photo-gallery__lightbox{z-index:10000;background:var(--color-lightbox-bg);justify-content:center;align-items:center;padding:16px;display:flex;position:fixed;inset:0}.photo-gallery__viewer{flex-direction:column;align-items:center;max-width:min(90vw,720px);max-height:90vh;display:flex;position:relative}.photo-gallery__image{object-fit:contain;background:var(--color-lightbox-panel);border-radius:6px;max-width:100%;max-height:calc(90vh - 80px);display:block}.photo-gallery__close{color:var(--color-card);cursor:pointer;background:0 0;border:none;padding:0 4px;font-size:28px;line-height:1;position:absolute;top:-36px;right:0}.photo-gallery__controls{justify-content:center;align-items:center;gap:12px;width:100%;margin-top:12px;display:flex}.photo-gallery__nav{border:1px solid color-mix(in srgb, var(--color-card) 35%, transparent);background:color-mix(in srgb, var(--color-card) 10%, transparent);color:var(--color-card);font:inherit;cursor:pointer;border-radius:4px;padding:6px 12px}.photo-gallery__nav:hover{background:color-mix(in srgb, var(--color-card) 20%, transparent)}.photo-gallery__counter{color:var(--color-card);text-align:center;min-width:48px;font-size:13px}.ticket-lookup{border-bottom:1px solid var(--color-border);margin-bottom:12px;padding-bottom:12px}.page-panel .ticket-lookup{border-bottom:none;margin-bottom:0;padding-bottom:0}.ticket-lookup__header{justify-content:space-between;align-items:center;gap:8px;margin:0 0 8px;display:flex}.ticket-lookup__title{flex:1;min-width:0;margin:0;font-weight:600}.ticket-lookup__form{gap:6px;min-width:0;display:flex}.ticket-lookup__input{box-sizing:border-box;border:1px solid var(--color-border);min-width:0;font:inherit;color:var(--color-primary-blue);border-radius:4px;flex:1;padding:6px 8px}.ticket-lookup__button{box-sizing:border-box;background:var(--color-action);color:var(--color-on-action);font:inherit;cursor:pointer;white-space:nowrap;border:none;border-radius:4px;flex-shrink:0;padding:6px 10px}.ticket-lookup__button:hover{background:var(--color-action-hover)}.ticket-lookup__message{color:var(--color-text-muted);margin:8px 0 0}.ticket-lookup__result{margin-top:8px;font-size:.9em}.ticket-lookup__result p{margin:0 0 4px}.aduan-step__eyebrow{color:var(--color-primary-blue);font:700 12px/1.2 var(--font-display);letter-spacing:.06em;text-transform:uppercase;margin:0 0 6px}.aduan-step__title{color:var(--color-primary-blue);font:800 clamp(1.5rem, 4vw, 2rem)/1.15 var(--font-display);margin:0 0 12px}.aduan-step__heading{color:var(--color-primary-blue);font:800 clamp(1.25rem, 3vw, 1.6rem)/1.2 var(--font-display);margin:0 0 16px}.aduan-step__heading:focus{outline:none}.aduan-step__heading:focus:not(:focus-visible){box-shadow:none;outline:none}.aduan-step__heading:focus-visible{outline:2px solid var(--color-primary-blue);outline-offset:2px}.aduan-step__legend{margin:0;padding:0}.aduan-step__legend .aduan-step__heading{display:block}.aduan-step__body{color:var(--color-primary-text);font:400 16px/1.5 var(--font-body);margin:0 0 24px}.aduan-step__content{margin-bottom:16px}.aduan-step__progress-block{margin:0 0 20px}.aduan-step__progress-text{color:var(--color-muted-foreground);font:400 16px/1.4 var(--font-body);margin:0 0 8px}.aduan-step__progress{gap:6px;margin:0;padding:0;display:flex}.aduan-step__progress-item{background:var(--color-border);border-radius:999px;flex:1;height:6px}.aduan-step__progress-item--done{background:var(--color-action-tint)}.aduan-step__progress-item--active{background:var(--color-action)}.aduan-step__actions{border-top:1px solid var(--color-border);padding-top:16px;padding-bottom:max(0px, env(safe-area-inset-bottom));flex-direction:column;align-items:flex-end;gap:10px;margin-top:24px;display:flex}.aduan-step__blocked{min-height:1.4em;color:var(--color-danger);font:500 16px/1.4 var(--font-body);align-self:stretch;margin:0}.aduan-step__nav{flex-wrap:wrap;justify-content:flex-end;gap:10px;max-width:100%;display:flex}.aduan-step__nav .btn-primary,.aduan-step__nav .btn-secondary{white-space:nowrap;flex:none;width:auto;min-width:120px;max-width:100%}@media (width<=420px){.aduan-step__nav .btn-primary,.aduan-step__nav .btn-secondary{min-width:0;padding:0 14px;font-size:16px}}.category-fieldset{border:none;min-width:0;margin:0;padding:0}.category-list{flex-direction:column;gap:10px;display:flex}.category-option{box-sizing:border-box;border:2px solid var(--color-border);background:var(--color-card);width:100%;min-height:56px;color:var(--color-text);font:500 18px/1.3 var(--font-body);text-align:left;cursor:pointer;border-radius:8px;align-items:center;gap:12px;padding:12px 14px;display:flex;position:relative}.category-option__input{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.category-option:hover{border-color:color-mix(in srgb, var(--color-primary-blue) 35%, transparent)}:is(.category-option:has(.category-option__input:checked),.category-option--selected){background:var(--color-action-tint);border-color:var(--color-action)}.category-option:focus-within{outline:2px solid var(--color-primary-blue);outline-offset:2px}.category-option__dot{border-radius:50%;flex-shrink:0;width:14px;height:14px}.category-option__label{flex:1;font-size:18px}.field{flex-direction:column;gap:6px;margin-top:14px;display:flex}.field__label{color:var(--color-primary-blue);font:600 16px/1.3 var(--font-body)}.field__input{box-sizing:border-box;border:1px solid var(--color-border);width:100%;font:400 16px/1.4 var(--font-body);color:var(--color-text);background:var(--color-card);border-radius:8px;padding:12px 14px}.field__input:focus{outline:none}.field__input:focus-visible{outline:2px solid var(--color-primary-blue);outline-offset:2px}.field__hint{color:var(--color-text-muted);font:400 .8rem/1.2 var(--font-ui);align-self:flex-end}.field__error{min-height:1.4em;color:var(--color-danger);font:500 16px/1.4 var(--font-body);margin:0}.field__error:empty{display:none}.photo-upload{border-top:1px solid var(--color-border);margin-top:20px;padding-top:16px}.photo-upload__input{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.photo-upload__list{flex-wrap:wrap;gap:10px;margin:10px 0 0;padding:0;list-style:none;display:flex}.photo-upload__item{width:88px;height:88px;position:relative}.photo-upload__thumb{object-fit:cover;border:1px solid var(--color-border);background:var(--color-muted);border-radius:8px;width:100%;height:100%;display:block}.photo-upload__remove{background:var(--color-danger);color:#fff;width:28px;height:28px;font:700 18px/1 var(--font-ui);cursor:pointer;border:none;border-radius:50%;padding:0;position:absolute;top:-6px;right:-6px}.photo-upload__add{box-sizing:border-box;background:var(--color-card);width:100%;min-height:56px;color:var(--color-primary-blue);border:1px solid color-mix(in srgb, var(--color-primary-blue) 35%, transparent);font:600 16px/1.2 var(--font-body);cursor:pointer;border-radius:8px;justify-content:center;align-items:center;margin-top:8px;padding:0 16px;display:flex}.photo-upload__add:hover:not(:disabled){background:var(--color-muted)}.photo-upload__add:disabled{opacity:.65;cursor:wait}.review-list__thumbs{flex-wrap:wrap;gap:8px;margin:8px 0 0;padding:0;list-style:none;display:flex}.review-list__thumb{object-fit:cover;border:1px solid var(--color-border);background:var(--color-muted);border-radius:6px;width:64px;height:64px;display:block}.voice-note{border-top:1px solid var(--color-border);margin-top:20px;padding-top:16px}.voice-note__record{box-sizing:border-box;background:var(--color-card);width:100%;min-height:56px;color:var(--color-primary-blue);border:1px solid color-mix(in srgb, var(--color-primary-blue) 35%, transparent);font:600 16px/1.2 var(--font-body);cursor:pointer;border-radius:8px;justify-content:center;align-items:center;gap:8px;margin-top:8px;padding:0 16px;display:flex}.voice-note__record:hover{background:var(--color-muted)}.voice-note__record--active{background:color-mix(in srgb, var(--color-danger) 8%, transparent);border-color:var(--color-danger);color:var(--color-danger)}.voice-note__dot{background:var(--color-danger);border-radius:50%;width:10px;height:10px;animation:1.2s ease-in-out infinite voice-note-pulse}@keyframes voice-note-pulse{50%{opacity:.25}}@media (prefers-reduced-motion:reduce){.voice-note__dot{animation:none}}.voice-note__playback{flex-direction:column;gap:8px;margin-top:10px;display:flex}.voice-note__audio{width:100%}.voice-note__remove{min-height:44px;color:var(--color-danger);font:600 15px/1.2 var(--font-ui);text-underline-offset:3px;cursor:pointer;background:0 0;border:none;align-self:flex-start;padding:0 4px;text-decoration:underline}.address-field__combobox{position:relative}.address-suggestions{z-index:1200;background:var(--color-surface);border:1px solid var(--color-border);border-radius:8px;max-height:260px;margin:0;padding:4px;list-style:none;position:absolute;top:calc(100% + 4px);left:0;right:0;overflow-y:auto;box-shadow:0 8px 24px #0000001f}.address-suggestions__item{cursor:pointer;border-radius:6px;flex-direction:column;justify-content:center;gap:2px;min-height:48px;padding:8px 10px;display:flex}.address-suggestions__item--active{background:var(--color-action-tint)}.address-suggestions__label{color:var(--color-primary-blue);font:600 16px/1.3 var(--font-body)}.address-suggestions__detail{color:var(--color-text-muted);font:400 14px/1.3 var(--font-ui)}.location-options{flex-direction:column;gap:12px;display:flex}.location-option{box-sizing:border-box;border:2px solid var(--color-border);background:var(--color-card);width:100%;min-height:56px;color:var(--color-primary-blue);font:700 16px/1.2 var(--font-display);text-transform:none;cursor:pointer;border-radius:8px;justify-content:center;align-items:center;padding:12px 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